Security and privacy are not features we patch on—they are the architectural foundation of our conversational models.
Flow Sphere Systems engineered its platforms specifically for enterprise operations, law firms, dental groups, and medical networks. We deliver total peace of mind for you and your clients.
🛡️ HIPAA Compliance (Medical & Health Networks)
For health practitioners, medical groups, and clinics, patient data privacy (PHI) is critical. Flow Sphere Voice operates in strict compliance with the **Health Insurance Portability and Accountability Act**:
- Business Associate Agreements (BAA): We sign formal BAAs with health networks to legally bind our technical architecture to federal data regulations.
- Automated PHI Redaction: High-fidelity speech parser logs automatically detect and redact names, birth dates, diagnoses, or prescriptions from persistent databases.
- Authorized Decoupling: Patient voice entries are transmitted immediately over end-to-end secure pipelines without storing local copies on server caches.
🇪🇺 GDPR Compliance (European Union Operations)
In accordance with the **General Data Protection Regulation**, we enforce global data handling rights:
- Right to be Forgotten: Clients can request the immediate and absolute erasure of transcripts, numbers, or operational audio logs from any database backup.
- Consent Flags: Prior to starting conversations, our systems can trigger automatic consent disclosures (e.g., *"This call is recorded for quality tracking"*).
- Data Portability: Export transcript logs or call metrics easily in standardized machine-readable JSON formats.
🔒 Enterprise Data Controls
AES-256 Encryption
All data packets, transcription records, and voice payloads are encrypted at rest and in transit.
SLA Guarantee
Cloud servers replicate data across secure, multi-zone environments to ensure a 99.9% SLA target.